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Full Lifetime Warranty

Full Lifetime Warranty

What is Covered

RATCHETECH wrenches have a full lifetime warranty, to the original purchaser, to be free of material and workmanship defects.

How Long Coverage Lasts

This warranty lasts for the lifetime of the RATCHETECH tool.

How to Obtain Service

To obtain the benefit of this warranty, return the damaged tool to NeoTech Manufacturing, PO Box 460, Marshall, MO 65340.

What We Will Do To Correct Problems

Warranted products will be replaced and returned to the customer, freight pre-paid.

What is Not Covered

Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. NeoTech Manufacturing shall not be responsible for any incidental or consequential damages.

How Local Laws Relate to the Warranty

Some areas to no allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, and country to country.

No Other Express Warranty Applies

This Full Lifetime Warranty is the sole and exclusive warranty for RATCHETECH products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of NeoTech Manufacturing.

Executing the RATCHETECH Lifetime Warranty

NeoTech Manufacturing offers a comprehensive lifetime warranty to support products purchased under the RATCHETECH Brand, excluding licensed goods.

RATCHETECH branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.
In the event that you have a problem with your RATCHETECH product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner. For warranty information on RATCHETECH licensed goods, visit www.ratchetech.com


DEFECTS IN MATERIALS OR WORKMANSHIP

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will usually happen very early in the products life cycle. When returned to us, these products are generally found to still be like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective.